Our in house Quality Team are responsible for regular checks and monitoring of all our services. They complete an annual audit of each service that gathers the views of the people we support, their families and the staff. We apply this process to all of our services, including those that are not CQC registered (where a regulated activity is not provided and in the Day Opportunities services). It is important to us to ensure we have robust and independent feedback that involves people that use services which is why we work with a local advocacy service, who support people with experience of using services to check on what we do by talking to the people we support to check for the little things that matter.

At the start of 2020 we employed a Health Promotion and Improvement Lead to support us in addressing these health inequalities and improving the quality of health support people can expect. Their role is to work alongside the teams to ensure that the support provided meets any health needs identified. This includes supporting  development of  comprehensive support plans, risk assessments and providing information in appropriate formats.

• SAFE– All staff are trained in safeguarding to keep people as safe as possible we also check staff understand this through a competency process, staff are trained in Mental Capacity and all identified risks are assessed with actions to minimise or reduce risks where necessary.
• EFFECTIVE– All staff support people to achieve their outcomes which in turn results in better quality of life for people using our services. To achieve this we train all staff, we provide detailed policies and procedures and we support staff through supervisions and team meetings. Our goal to become a Positive Behaviour Organisation continues to make progress.
• CARING– At Bethphage treating people with kindness, dignity, respect and compassion is second nature. Through our approach to being Person Centred, observing staff working & giving feedback, training sessions and supervisions we get to know our staff and help them to develop their approach and style which in turn creates better outcomes for the people they support.
• RESPONSIVE– At Bethphage we work hard to listen to what people tell us, but we also know that we need to act on what people say and give them feedback, we encourage complaints from people, no matter how minor as it’s often the little things that matter. Our rota administrators work hard to reflect people’s needs and wants, which means our staff are very flexible to support changes and give people the best we can do.
• WELL–LED– The Board of Trustees have the overall responsibility for the running and management of the organisation. They have quarterly, structured meetings with the executive team to focus on the key areas of the business – Operational quality, Finance and HR functions. Operationally our focus is on being person centred and working hard to provide good support which people enjoy and achieve good outcomes from. The management team from the Team Leaders through to the Operations Director provides a clear line of management accountability. Managers are supported and trained to work effectively with the support staff, mentoring, leading by example & supporting their teams to give of their best. The structure is supported by policies and procedures which underpin our ethos and values.