The Q Team Checkers are a group of people with experience of using services, who Bethphage employ to check the quality of the services they provide. The group are supported by a team of staff from across the Organisation and meet monthly to develop their skills and share their experiences. The group formed in 2010 and devised the pack they now use in their role and commenced visits in 2011.
The role of a Q Team Checker is to:
- visit the people that Bethphage support once per year to look at the service they are receiving
- write a report that goes to the Service Manager on what is working and areas to develop. The Service Manager will then produce an action plan that will be monitored the following year by the Checker.
- feedback their findings directly to the Board and the Staff Conference.
The team are “looking for the little things that matter” and check the outcomes for the person being supported in all of the areas important to them including communication, finances, getting a life, respect, staff, being involved, relationships, Health and safety, planning and paperwork, choices, complaints and changing things and work.
As a result of the work that The Q Team do we have seen better outcomes for people particularly in the areas of increased independence and opportunities to access activities. The team have seen people being more involved in running their home with increased opportunities for being involved in cleaning, cooking and making drinks. They have also heard about people going on Theatre trips, TV studio trips, attending social groups on a regular basis and having opportunities to watch sporting events following their visits.
Q Team Checkers have produced an information leaflet about their work which you can download here.
In the short video below “Little Voice” asks “Who are the Q Team Checkers?”
The Q Team also presented a light-hearted video to the Staff Conference all about EFFECTIVE COMMUNICATION for you to enjoy . . . . . .
NEWS! The Q Team have produced a training pack to enable other organisations and service users to set up similar groups. If you would be interested in purchasing a Training Pack, please contact Stef Kay on 01743 272880 or to pay via Pay Pal, please go to our donate page.
As part of Bethphage’s commitment to ensuring that the people who use services have as much influence on what we do as possible, the Q Team give an annual presentation to the Board of Trustees in which they highlight good and bad practice.