{"id":589,"date":"2020-07-20T13:04:16","date_gmt":"2020-07-20T13:04:16","guid":{"rendered":"http:\/\/bethphage.co.uk\/?page_id=589"},"modified":"2025-03-11T12:46:56","modified_gmt":"2025-03-11T12:46:56","slug":"our-cqc-ratings","status":"publish","type":"page","link":"https:\/\/bethphage.co.uk\/?page_id=589","title":{"rendered":"Quality Services"},"content":{"rendered":"

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High-Quality Services <\/strong><\/h3>\n

Our aim at Bethphage is to be an excellent provider of services \u2013 we do this by offering person-centred support that is tailored to each individual. Like other support providers, we are regulated by the Care Quality Commission<\/a> (CQC) but at Bethphage, we \u00a0also use our own internal quality monitoring standards to ensure we provide the best service possible for the people we support and their families.<\/p>\n

\u00a0We have an ethos of continuous improvement because we know that there is always something new to aspire to, experience and achieve. This is why feedback is so important to us, good or bad and we encourage and actively support people to feedback on their service at any time through our accessible Feedback Policy, covering compliments, complaints and concerns. We use this feedback to improve the service for that person and share any learning across the organisation to make wider improvements where applicable.<\/p>\n

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Our in house Quality Team are responsible for regular checks and monitoring of all our services. They complete an annual audit of each service that gathers the views of the people we support, their families and the staff. We apply this process to all of our services, including those that are not CQC registered (where a regulated activity is not provided and in the Day Opportunities services). It is important to us to ensure we have robust and independent feedback that involves people that use services which is why we work with a local advocacy service, who support people with experience of using services to check on what we do by talking to the people we support to check for the little things that matter.<\/p>\n

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Quality of Life <\/strong><\/h3>\n

We know that addressing health inequalities and supporting people\u2019s wellbeing leads to a better quality of life. We also know that adults with learning disabilities, autism and with mental health needs suffer poorer health outcomes than the general population. This is why our Quality Team ensure we support initiatives which contribute towards addressing health and wellbeing. We have also signed up to the Health Charter Initiative and STOMP (stopping the overmedication of people with a learning disability and\/or autism) and set up a local Treat Me Well group to campaign for better \u00a0experiences for adults with learning disabilities when accessing healthcare.<\/p>\n

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At the start of 2020 we employed a Health Promotion and Improvement Lead to support us in addressing these health inequalities and improving the quality of health support people can expect. Their role is to work alongside the teams to ensure that the support provided meets any health needs identified. This includes supporting\u00a0 development of\u00a0 comprehensive support plans, risk assessments and providing information in appropriate formats.<\/p>\n

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Care Quality Commission<\/strong><\/h3>\n

The Care Quality Commission<\/a>\u00a0 ( CQC) is the independent regulator of Social Care services in England. The CQC regulates the work we do, they want all providers to demonstrate they are running services that are\u00a0SAFE, EFFECTIVE, CARING, RESPONSIVE\u00a0<\/strong>and\u00a0WELL-LED.<\/strong><\/p>\n

We are really proud of the fact that all Bethphage services that are registered with the\u00a0 CQC have been consecutively judged \u201cgood\u201d in all 5 domains. This means that we are Good everywhere. This is a credit to the hard work of our fantastic staff. Particular areas of our work that have been highlighted are:<\/p>\n